CANCELLATION POLICY:
All of our products can be canceled until they are shipped. If your order is unpaid, you can easily cancel it by yourself. If your order has been paid, you can contact our customer service to cancel it. Once your order has been shipped, it cannot be canceled. We cannot guarantee any request to cancel or modify an order once production has already begun. For custom or specialty products (items that are not a stock size), no order cancellations will be accepted once production has begun.
Cancellation Before Payment:
- Log in to "My Account" and select "My Orders".
- Choose the order you want to cancel by clicking on the order number.
- Click on “Delete this order” and confirm that you want to cancel it.
Cancellation After Payment: Please note that different product categories may have different cancellation policies.
- Orders canceled before shipping will be eligible for a full refund, except for made-to-order products.
- Once your order has been shipped, it can no longer be canceled.
RETURNS
Damaged Returns:
We strive to arrange that your package arrives to you safely and free of damage. However, if you receive a product that has been damaged during shipping, we will make every effort to dispatch your replacement as quickly as possible, at no cost to you. In order to comply with our insurance requirements, damaged goods must be reported within 24 hours of receipt. If damage does unfortunately occur, please review our policies below for returning damaged items:
Damage to Outer Package Only:
Should you receive a package with distinguishable damage to the outside of the box or packaging but believe the item inside is intact, please make a written note of this with the delivery team when signing for your package. If the damage is not noted by the receiver on the signed paperwork, we cannot be responsible for any product damage and will be unable to accept a return or issue a refund.
Damage to Package and Contents:
If a package appears noticeably damaged, you may refuse delivery of the item. Please notify us immediately if this occurs and we will arrange for a replacement to be sent to you as soon as possible. Original product lead times may apply on the replacement product availability.
Damage to Contents Only:
If your intact package is found to hold damaged contents, please keep the original packaging. Please contact us immediately and follow the subsequent instructions below.
For any of the previous scenarios please follow these return instructions:
- Take photos of damages to items & photos of any damage to the package.
- Contact us at support@fabuliving.com Please provide your original order number (if applicable), your name (or the name the item was ordered), and the product you are wishing to return (with photos). You will be contacted with a pick-up time and day by our Client Service department.
- Arrangements will be made for the replacement of your damaged item at no cost to you. Please note that your original product lead time may apply for a replacement.
- Refunds will only be issued once the original package is received back in our warehouse
The product did not meet expectations
If you wish to return an item, your refund will be charged a restocking fee equal to 25% of the purchase price and you will be responsible for outbound and return shipping and insurance charges. Returns must be received in their original condition within 10 days.
Please be aware that furniture can be susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials and original receipt for any item that you
wish to return to us. You may have to provide supplementary packing materials if the outer carton has been worn during the original delivery.
Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special-order furniture.
Returns are accepted only at our warehouse; they are not accepted at showrooms or our company headquarters.
30 Days Conditional Return
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 10 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.
After 30 Days From Delivered
We will not accept requests for a refund or a replacement after 30 days from delivery.
Please contact our customer service representatives for more information.
Defective, Damaged, Mis-shipped, Lost Items:
1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, we will reship for you asap at no charges.
2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
All returns must be pre-authorized by emailing support@fubuliving.com
Please provide:
- Your original sales order reference
- The name the order was placed under
- The product that you are returning