Ordering & Payment
Shipping & Delivery
Return & Refund
Terms & Privacy
Processing Time
When you place an order with Fabuliving, we will have to process the order first. Processing usually takes 7-10 business days for your order. We will send you an email if the processing for your order takes longer than expected. Shipping time will depend on which country you reside in.
Please refer to our shipping info for more details on how long it will take to get your package.
Receiving time consists of processing time and shipping time. For processing time, we may need up to 7-10 business days to prepare the items after you place the order. This is to make sure that your order is accurate. For handmade, hand painted or customized products, it might take an extra 15-20 days for production, which would be specified in our Product Description.
As for shipping time, please check the Shipping Info page. You can log into your account >> click on "My Orders" and click on the "Track Order Details" button for more details.
Changing or Canceling an Order
Once an order has been placed, it cannot be changed online, but you may contact Customer Service to make this request. We will make our best efforts to apply the requested change, however it may not be possible to stop or change an order that is already in process.
Note that many items that are non-returnable may not be cancelled. These products are identified on the product page and on your order confirmation. If there are any questions or concerns, Customer Service will work with you to clarify your options.
Cancellation requests may take several days to process and you will be sent an email upon confirmation. If an order ships prior to confirmation, you will be asked to submit a Return Authorization Request once you receive the item. A refund will be issued following the standard Return Process.
Change orders can typically follow the same procedure as a cancellation. The same stipulations outlined above apply.
Please contact Customer Service if you have any questions.
International Ordering
Fubuliving has long term coperated international forwarders covering Canada, Central and South America, the Caribbean, Western Europe, Asia, Australia, the Middle East and Russia. Most countries will suitable for our standard free shipping.
Fabuliving electrical products all meet the standards for UL/CE/SAA Standards.
We will according to customer's shipping address to choose the 110V or 220V wiring and lighting sources. If you need choose the product's voltage, please leave a message to our customer service, we will follow your request to customize for you.
Checkout Process
Whether you are checking out through your account or as a guest, we want you to have a smooth and friendly customer experience. Our customer service team is here to answer any questions you may have while ordering. email us at sales@fabuliving.com
Place order. Here you’ll find a summary of the items you are ordering, as well as the shipping and billing addresses for the order. Verify the information is correct and click “Submit Order.”
Purchase summary. After your order is submitted, a confirmation page will provide you with an order number and the details related to your order. We recommending printing this page for your records.
Order and shipment confirmations. You will receive an order confirmation email which will include the order number that can be used to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email detailing which items have shipped. If your order contains multiple items, they may ship and arrive on different days, depending on stock availability.
Valid Payment Methods
Fabuliving accepts the following forms of payment, including:
Most major credit cards: Visa, Mastercard, American Express, and Discover.
PayPal
All transactions will be verified at the time of checkout.
Pring and Product Description Discrepancy
At Fabuliving, we strive to provide accurate and detailed information about our products and their pricing. However, we understand that errors can occur. If you find a pricing or product description discrepancy on our website, please let us know and we will promptly correct it. We reserve the right to correct any errors or inaccuracies, and to update information at any time without prior notice. Rest assured that we will do our best to make sure that you have the most up-to-date and accurate information about our products and their pricing. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
Free Shipping
For normal-size products, we will choose express delivery for you. For some oversized products, such as large chandeliers and furniture. our standard shipping will require 25-40 days of transit time. The shipping time varies for each product, and we will specify the shipping time on each product page. If you need to expedite the shipping, please choose DHL, FedEx, or UPS express services and contact our customer service to inquire about specific courier costs.
Expedited Shipping
If you need to expedite the shipping, please choose DHL, FedEx, or UPS express services and the expedite shipping cost may vary every week. Please contact our customer service to inquire about the specific shipping cost. The delivery times of DHL,FedEx and UPS usually is about 3-7 business days. Some oversized packages can't choose the expedite shipping, if you have a lead time request, please contact our customer service to check if our delivery time could meet your request.
Products Shipped From
Fabuliving has multiple warehouses all over the world. We have warehouses in California, China, and the Czech Republic. Your items will be shipped from the nearest facility that stocks the item you ordered.
Duty & Taxes
Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by each country. Value Added Tax (VAT) rates are set by the destination country. You can contact your country’s local customs department to estimate these fees.
Delivery Terms
You can find more information about the delivery on our Delivery Terms.
Warranty
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee within 30 days.
What we will need from you.
1. The Order number and item number;
2. A photo or video showing the issue;
3. A photo of the shipping label and original packaging;
We will review your claim and contact you if we need more information; If approved, we will arrange a replacement part or a Partial refund of the defective product. We will pay for the defective part through a replacement part or a partial refund of the defective product. If you are very dissatisfied with this product, please do not hesitate to contact us, our customer team will provide you with a complete solution.
60 days conditional return
If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 30 Days Product Guarantee or the warranty of its category. The return package should contain all the accessories of this product, which should still be in good condition.
Note:
For the item, if you need a return, please contact our customer team before Fabuliving will not be responsible for returned item(s) without notifying us in advance.
If you find yourself in this situation, please do not hesitate to contact us to submit your claim.
Defective Goods
Products with factory defects, missing parts or other problems originating prior to shipment - are handled differently than Damaged Goods (items that have been damaged by the carrier while in transit) which are discussed in the section below.
We ask that you report any product defects within 30 days of you receiving your order. After 30 days, Fabuliving will make every attempt to replace your product, however charges may apply.
Damaged Goods
Unfortunately, fragile items are sometimes damaged in shipping.
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages.
1. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. For lost items, or damaged items,we will reship to you at no charges.
2. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.
Terms and Conditions
"Welcome to the Fabuliving website. This site is provided as a service to our customers by Fabuliving Deco, Ltd and is one of several websites managed and maintained by Fabuliving.com, the use of which is subject to the terms and conditions outlined in this agreement. By using this site or any other offerings through the Fabuliving network, you are acknowledging your unconditional agreement to follow and abide by these terms and conditions. Please note that even if you bookmark a portion of this site to bypass this agreement, your use of any Fabuliving offering is still subject to these terms and conditions.
Privacy
To understand our practices, please review our Privacy Policy which governs your use of this site.
Your Account
If you use this site, it is your responsibility to maintain the confidentiality of your account and password, restrict access to your computer, and accept responsibility for all activities that occur under your account or password.
Minors
If you are under 16, you may only use Fabuliving.com with the consent of a parent or guardian. Fabuliving.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
License and Site Access
Fabuliving.com grants you a limited license to access and make personal use of this site, but not to download (other than page caching) or modify it, or any portion of it, without the express written consent of Fabuliving.com. This license does not include the resale or commercial use of this site or its contents, the collection or use of any product listings, descriptions, or prices, any derivative use of this site or its contents, downloading or copying account information for the benefit of another merchant, or the use of data mining, image stripping, robots, or similar data gathering and extraction tools.
This site or any portion of it may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of Fabuliving.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Fabuliving.com and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Fabuliving.com's name or trademarks without express written consent. You may not use Fabuliving.com's trademark, trade dress, or other intellectual property for any purpose in any way without express written consent. You may not use any direct linking or source-calling of any media presented on this website. Any unauthorized use terminates the permission or license granted by Fabuliving.com. You may create a hyperlink to the home page of Fabuliving.com as long as the link does not portray Fabuliving.com, its affiliates, or their products or services in a false, misleading, derogatory, or offensive manner, and as long as you do not use any Fabuliving.com logo or other proprietary graphic or trademark as part of the link without express written permission.
If you email a Cart, create a Saved Cart, or have a Saved Cart created by our staff, you may receive follow-up emails related to your Cart. You may unsubscribe at any time by following the simple instructions contained in the emails.
Reviews, Comments, Communications, and Other User Content
Fabuliving.com enables its users to publish and share comments, feedback, submissions, suggestions, questions, reviews, and other types of content (collectively referred to as "Content") on Fabuliving.com. The Content must be written in English and must not be false, misleading, illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or harmful to third parties in any way. Additionally, you must not use a false email address, impersonate any person or entity, or otherwise deceive others about the origin of the Content. You are also prohibited from posting content that discriminates against, harasses, degrades, or intimidates an individual or group based on religion, gender, sexual orientation, race, ethnicity, age, or disability. Fabuliving.com reserves the right, but not the obligation, to remove or edit any such Content, but does not regularly review posted content.
By submitting Content, you warrant that: (1) you are the sole author and owner of the Content; (2) you are at least 18 years old or, if you are under 18 years of age, you are at least 16 years old and your submission has been made under the supervision of a parent or legal guardian who agrees to be bound by this agreement; and (3) use of the Content you provide will not violate any terms of this agreement and will not cause harm to any person or entity.
In exchange for posting or sharing Content on Fabuliving.com, you grant Fabuliving.com and its affiliates and related entities a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and fully sub-licensable license to use, copy, reproduce, distribute, publish, publicly perform, publicly display, modify, adapt, translate, archive, store, and create derivative works from such Content, in any form, format, or medium of any kind now known or later developed. This license includes the right for Fabuliving.com to share the Content across all websites, advertisements, media, and other platforms affiliated with Fabuliving.com, to make the Content searchable and accessible to users of the Fabuliving.com network, to place advertisements in close proximity to the Content, and to use your name, likeness, and any other information in connection with its use of the material you provide. You waive all moral rights with respect to any Content you provide to Fabuliving.com and grant the right to Fabuliving.com and its sub-licensees to use the name you submit in connection with such Content, if they so choose. You represent and warrant that you own or otherwise control all rights to the Content you post, that the Content is accurate, that use of the Content you provide will not violate this policy and will not cause harm to any person or entity, and that you will indemnify Fabuliving.com for all claims resulting from the Content you provide.
When posting or sharing Content, do not include your full name(s) or any other confidential identifiable information about yourself or others. Sharing personal information is done at your own risk, and Fabuliving.com is not responsible for any damage or harm that may result from your decision to do so. Any information you upload to our site, excluding payment information, can and will be viewed by your team members. You are responsible for your own data and usage costs.
Pricing Information
Fabuliving.com endeavors to provide accurate product and pricing information, but errors in pricing or typographical errors may occur. The price of any item cannot be confirmed until after you place an order. In the event of an incorrect price or product information due to an error, Fabuliving shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Order Acceptance Policy
Fabuliving.com reserves the right to refuse or cancel any order at our discretion, and there may be certain orders that we cannot accept. Upon placing an order, you will be charged, and the order will be shipped within the timeframe stated on the product's specific page or under the "Shipping Policies" section of the website. In the event that the order cannot be shipped within 24 hours, we will hold your funds as a deposit for the product until it is shipped. Reasons for order cancellation may include limited quantities available for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department. In some cases, we may require additional verifications or information before accepting an order. If your order is cancelled or if additional information is required, we will inform you. If the order is cancelled after payment is received, we will issue a credit for the charged amount through the original payment method.
Quantity Limits and Dealer Sales
Fabuliving.com reserves the right to limit the number of items that can be purchased per person, per household, or per order. These restrictions may apply to orders placed using the same payment account, billing and/or shipping address, or email address. If such limits are applied, we will notify the customer via the email and/or billing address provided. Fabuliving.com also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple items for a corporation or institution, please contact our Sales Team.
Product Descriptions
Fabuliving.com strives to be as accurate as possible, but we do not guarantee that the product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. If you receive a product that is not as described, your only remedy is to return it in unused condition. We have made every effort to display the colors and finishes of our products accurately on the website. However, the actual colors you see may vary depending on your monitor, and we cannot guarantee that your monitor's display will be accurate.
Indemnification
You agree to defend, indemnify, and hold Fabuliving.com harmless from any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to the misuse of the website.
Copyright
All content on this website, including text, graphics, logos, button icons, images, audio/video media, digital downloads, data compilations, and software, is the property of Fabuliving.com or its content suppliers and is protected by Hong Kong copyright laws. The compilation of all content on the website is the exclusive property of Fabuliving.com and is protected by Hong Kong copyright laws. All software used on the website is the property of Fabuliving.com or its software suppliers and is protected by Hong Kong copyright laws.
Disclaimer of Warranties and Limitation of Liability for Fabuliving
This site is provided by Fabuliving on an "as is" and "as available" basis. Fabuliving does not make any representations or warranties of any kind, express or implied, regarding the operation of the site or the information, content, materials, or products included on this site. To the fullest extent allowed by applicable law, Fabuliving disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a specific purpose. Fabuliving specifically denies any and all warranties, express or implied, for any merchandise offered on this website. By using the Fabuliving website, you acknowledge that your use of the site is entirely at your own risk. This disclaimer does not affect any product warranty offered by the manufacturer of the item. This disclaimer is a crucial part of this agreement.
Limitation of Liability
Neither Fabuliving nor any of its affiliates, employees, directors, officers, agents, vendors, or suppliers will be liable to you under any legal or equitable theory, including in tort, contract, strict liability, or otherwise, and in no event will Fabuliving be liable for any damages exceeding the price paid by you for the product that gave rise to the claim.
Applicable Law
This Agreement shall be governed by and construed according to Hong Kong law as it applies to agreements between Hong Kong residents entered into and performed within Hong Kong. Any action or proceeding arising from or related to these Terms of Use or your use of this site will be subject to binding arbitration following rules established by the Hong Kong Department of Justice. Any such action or proceeding shall be brought on an individual basis and shall not be consolidated with any dispute involving any other party.
Site Policies, Modification, and Severability
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to this and all other Fabuliving websites. Fabuliving reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the Fabuliving website following any such change signifies your unconditional agreement to follow and be bound by the revised Terms and Conditions. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Privacy Policy
YOUR INFORMATION
Your information is exactly that; yours. We take all possible measure to ensure it's security by being active guardians. At any time if you wish to update your preferences or if you have a concern you can contact us at support@fabuliving.com
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@fabuliving.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.